el 11-07-2017 10:48 PM
- Marcar como nuevo
- Favorito
- Suscribir
- Silenciar
- Suscribirse a un feed RSS
- Resaltar
- Imprimir
- Informe de contenido inapropiado
Hi
i would appreciate help relating to the all4 app not working. It goes to the start up page but then goes no further. IPlayer demand 5 and itvhub all work.
i have updated apps.
Thanks
kelvin
¡Resuelto! Ir a solución.
el 03-10-2018 08:54 PM
- Marcar como nuevo
- Favorito
- Suscribir
- Silenciar
- Suscribirse a un feed RSS
- Resaltar
- Imprimir
- Informe de contenido inapropiado
Hello
cant get my All4 app to play any programmes

el 04-10-2018 09:24 AM
- Marcar como nuevo
- Favorito
- Suscribir
- Silenciar
- Suscribirse a un feed RSS
- Resaltar
- Imprimir
Hi @Julesdiamond. Did you reset your SmartHub?
el 05-10-2018 01:20 PM
- Marcar como nuevo
- Favorito
- Suscribir
- Silenciar
- Suscribirse a un feed RSS
- Resaltar
- Imprimir
- Informe de contenido inapropiado
@381JG wrote:I have the same problem that Reset Smart Hub is greyed out, surely someone must have a solution.
I had the same greyed out issue, but that was because I still had 'SmartHub open,
Close SmartHub and then access 'Menu.
However, in my case, resetting the Smarthub failed to improve the situation.
el 06-10-2018 07:25 PM
- Marcar como nuevo
- Favorito
- Suscribir
- Silenciar
- Suscribirse a un feed RSS
- Resaltar
- Imprimir
- Informe de contenido inapropiado
Me too it just says it’s already up to date and continues not to work.
el 08-10-2018 07:10 PM
- Marcar como nuevo
- Favorito
- Suscribir
- Silenciar
- Suscribirse a un feed RSS
- Resaltar
- Imprimir
- Informe de contenido inapropiado
I I have reset the Hub change my password on all4 signed out of everything and sign back in again and still it will not work on Channel 4 I can all I can see is a black screen and the audio is is working
el 08-10-2018 11:35 PM
- Marcar como nuevo
- Favorito
- Suscribir
- Silenciar
- Suscribirse a un feed RSS
- Resaltar
- Imprimir
- Informe de contenido inapropiado
el 19-11-2018 08:56 AM
- Marcar como nuevo
- Favorito
- Suscribir
- Silenciar
- Suscribirse a un feed RSS
- Resaltar
- Imprimir
- Informe de contenido inapropiado
Same with me. Sound but only got black screen. Have reset hub - no difference. Was working ok until halfway through an episode last night. All other apps are working. Any help would be appreciated.
el 13-12-2018 09:18 PM
- Marcar como nuevo
- Favorito
- Suscribir
- Silenciar
- Suscribirse a un feed RSS
- Resaltar
- Imprimir
- Informe de contenido inapropiado
Samsung please help with this.
el 14-12-2018 05:10 PM
- Marcar como nuevo
- Favorito
- Suscribir
- Silenciar
- Suscribirse a un feed RSS
- Resaltar
- Imprimir
- Informe de contenido inapropiado
I had this problem and reported it to both Samsung and All4. After a few weeks I received this from All4 which I actioned and the App is now working: Hope this helps.
Dear David,
Thank you for your patience while we look into this matter.
We would advise that we have since released a new All 4 update for Samsung TV that should resolve some of the issues you were experiencing previously. We would recommend you follow the previously advised troubleshooting once again, to ensure All 4 is fully optimised on your Samsung TV. We have included these steps again below for your convenience:
- Please ensure your firmware is up to date. Manually updating the firmware i.e. go onto the Samsung website, find the latest file, download onto USB is the best way to check this. Automatic updates do not find the most recent firmware sometimes, and so out of date versions can cause issues.
- Reset the smart hub from your TV settings. To do this go to Go to settings > Go to support > Go to Self Diagnosis > Select Reset Smart Hub. (Please note this will update all apps on your TV and you may have to log in on other services again).
- Please ensure you have the most up to date version of the All4 app installed ? this can be found on the Help & info section on your TV.
- Reboot your television set and Internet modem, by powering them down for 60 seconds and switching them back on.
If, after taking these steps the issues continue, please let us know and we will re-escalate this to the responsible team within All 4.
el 22-04-2019 04:03 PM
- Marcar como nuevo
- Favorito
- Suscribir
- Silenciar
- Suscribirse a un feed RSS
- Resaltar
- Imprimir
- Informe de contenido inapropiado
Followed all of those steps, still not working. All I did was move my SMART TV from one address to another and connected it to a new modem. Absolutely no need for All4 to have a supreme knickerfit. All other apps are working just fine, despite me having to reset the hub and re-log into them all in the vain hopes that All4 might deign to do a wee bit more than play two adverts before transmitting a plain, black screen. Any ideas or contact details for All4?
