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Original topic:

Alexa crashes on setup (Q68B)

(Topic created on: 15-11-2023 03:22 AM)
299 Views
sateliter
First Poster
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I tried to setup Alexa for the first time on my Samsung Smart TV but it crashes without any error messages.

The information regarding my TV is as follows

- Model Code: QN50Q65BAFXZX
- Software Version: T-NKLBAKUC-1602.2, BT - S
- Status Code: 40401 _ACIADIAE7_HC114HD90H12551A6
- Sub-micom Version: T-NLBlNTV-1003

Thanks in advance for your help

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2 REPLIES 2
Obsydian
Samsung Members Star ★
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I have found Alexa problematic with my Hive and other devices, hence choose not to use it on my TV or Mobile. Recall the Hive (British Gas) team saying they struggle to validate compatibility issues with every software update.

Regards Obsydian - (Car & Tech Evangelist)

MY DEVICES: ZFold4, Watch6 Classic, Book2 Pro i5 5G [Laptop], Buds Pro2, M70A 32 & 43”; [Monitor], Smart Tags, Dell Inspiron G5 [Laptop] / FAMILY DEVICES: ZFlip3, ZFlip4, ZFlip5, Watch6 Classic, S8 Ultra; S7+ [Tablet],  Buds Pro, iPhone 12, iPad Air 2, Air tags, iPad Mini 5, iPad Pro 12.9 GEN2 [Tablets] / HOME DEVICES: QN95A [TV], Q900A / SWA900S [Soundbar, Rears], MC28M6075 and MC32K7055 [Microwave], Jet 75 Complete (Vacuum), Samsung Level [Speaker]
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Cheekyrich
Student
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Any solutions to this yet? Thank you

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