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A question regarding full screen picture.

(Topic created on: 29-04-2023 09:09 AM)
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NickB69
Student
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Hi everyone,

I have a couple of new Samsung TV's 75 inch and 85 inch

I am struggling to figure out why 4k does not display full screen. We use Netflix, Amazon Prime, Virgin, and Apple TV and there seems to be no rhyme or reason on how the picture will display. Some are full screen and some have black space to and bottom. This happens on all sources (Amazon etc) and relates mostly to movies. TV shows seem to be OK.

I would love to know if this is just a Samsung this or do all makes do the same. The screen size options in the menus are greyed out most of the time and when they can be changed, have little or no effect on the picture format.

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NickB69
Student
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One TV is a 2023 model and the other a 2022. You have the 16:9 or custom option as well as zoom, but they dont do anything when they are available. These features can only be used on external sources like Virgin, but not app on the TV