28-07-2023 09:41 AM - last edited 28-07-2023 09:42 AM
Hello, Today i keep getting the message " A malicious process has been blocked - netflix app "
The tv keeps freezing and restarting then it goes to black until i unplugged it completely from the wall and try again
This keeps happing over and over again
My tv is 55 inch crystal UHD au7000
Any help ?
28-07-2023 11:20 AM in
28-07-2023 02:16 PM in
@Rony Neseem: If your TV is currently unresponsive, then I recommend getting in touch with the Samsung Support Team in your region, where an advisor will be able to assist you further. To do so, head to samsung.com > Scroll to the bottom of the page > Contact us, and get in touch via your preferred contact channel, where one of our TV & AV specialists will be able to look into this for you, and arrange an inspection if necessary.
31-07-2023 08:13 PM in
Hey @Rony Neseem! Official Samsung parts can only be provided during an engineer's repair. Please note that DIY repair advice cannot be posted on the Community, as it is against the terms of service. A post on this can be found here: https://eu.community.samsung.com/t5/news-rules-faqs/community-policy-on-dangerous-diy-unorthodox-rep...
3 weeks ago
Some of us who trusted your products enough to buy from Europe and use in Central African apparently we are royally screwed. I didn't even use the thing for a month now not only do I have to start replacing parts I don't even have the means to aquire a good one.