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A malicious process has been blocked - tv is freezing and restarting then it goes to black

(Topic created on: 28-07-2023 11:20 AM)
2526 Views
Rony Neseem
Apprentice
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Hello, Today i keep getting the message " A malicious process has been blocked - netflix app " 

The tv keeps freezing and restarting then it goes to black until i unplugged it completely from the wall and try again 

This keeps happing over and over again 

My tv is 55 inch crystal UHD au7000

 

Any help ?

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9 REPLIES 9
Pugs1957
Samsung Members Star ★
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This seems to be fairly common. Some say resetting the TV works, others say reinstalling the app works. Seems you can turn it off, I found:-
On newer Samsung smart-TV models, click the Settings icon in the main menu, look for Support, then scroll down to Terms & Policies.

There, you’ll see several options, including Viewing Information Services, Interest Based Advertising, and Voice Recognition Services.

Turn off Viewing Information Services to prevent the TV from sending ACR data to Samsung.

Rony Neseem
Apprentice
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The tv currently refuses to turn on at all

Very strange problem 

Never happened to me before 

0 Likes
AndrewL
Moderator
Moderator
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@Rony Neseem: If your TV is currently unresponsive, then I recommend getting in touch with the Samsung Support Team in your region, where an advisor will be able to assist you further. To do so, head to samsung.com > Scroll to the bottom of the page > Contact us, and get in touch via your preferred contact channel, where one of our TV & AV specialists will be able to look into this for you, and arrange an inspection if necessary. 

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adiminj12345
Journeyman
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Restart your TV and insert TV card and go on apps and tap Netfilx
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Rony Neseem
Apprentice
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Update : it turns out all you can do is to replace the motherboard as it is ruined 

Hopefully to be done by tomorrow 

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Rony Neseem
Apprentice
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This is the motherboard that needs to be replaced.

Any help where can i find one exactly like it

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StephK1
Moderator
Moderator
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Hey @Rony Neseem! Official Samsung parts can only be provided during an engineer's repair. Please note that DIY repair advice cannot be posted on the Community, as it is against the terms of service. A post on this can be found here: https://eu.community.samsung.com/t5/news-rules-faqs/community-policy-on-dangerous-diy-unorthodox-rep...

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DukeX
Apprentice
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Some of us who trusted your products enough to buy from Europe and use in Central African apparently we are royally screwed. I didn't even use the thing for a month now not only do I have to start replacing parts I don't even have the means to aquire a good one.

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DukeX
Apprentice
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Thanks for the update. Just don't understand how a simple software issue can be fixed by a them, giving rise to a hardware replacement.

 

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