28-10-2024 08:55 AM
My 43" QLED 4K Q73B (2022) has been showing a very bad pink/purple tint on all video playback.
It can be seen only on video Playback and a blank screen. Usually, the screen was completely black and now shows a purple tint.
Did try all the preliminary self-diagnostics and also factory reset the TV. But to no help. Is it an issue with the update? Will there be a patch to fix it?
Please help.
28-10-2024 12:41 PM
Hi @Pranprit Was this issue only after update? A pink tinge tends to indicate an issue with the HDMI connection, you could try another HDMI cable. Are no errors showing on the picture test, you could also disconnect the Tv for 5 minutes to see if that makes any difference.
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
28-10-2024 12:49 PM
Yes, it was the issue only after the update. I tried different HDMI cables and disconnected the TV for at least 30 minutes too, to drain all the capacitors. The issue is with HDR video playback. Tried disabling HDR and further. The menu and interfaces show no tint. It is only with video playback.