Problems with Odyssey G6 monitor

[candystoney]

Hi, can you tell me why my monitor Odyssey g6 every 3 minut show me this message at screen? And every time i need to plug out DisplayPort. And after that everything work. How to remove this from screen. Thx

 

[DTrooper]

Try disabling 10bit colors in the Nvidia control panel.

”assuming you have a Nvidia card.”

[candystoney]

no, its dosn`t help 

[MartijnK]

Hi @candystoney, good afternoon.

Thank you for reaching out to us! Is the monitor up-2-date? And do you also get this message when try a different DP cable? Did you also try a HDMI or USB-C cable?

At the product page I also see an update off August this year, did you see this also? 

Kind regards,

Martijn

[candystoney]

i used 2 difrent DP cable the same problem, hdmi i dontr try and i dont want use hdmi cable. all update installed its start the first day when i buy this monitor 

[MartijnK]

Do you also get this notification when you connect the monitor to a different computer? When this doesn't mak any difference and the monitor is this young, perhaps yo can change this for a new one.

Kind regards. 

[Ian29292]

I Have the same problem please please if you find a Solution tell me

[Ajay-A]

Hallo @Ian29292,

Thank you for your message. Is it connected from HDMI to displayport, or fully with with the displayport?

With kind regards,

Ajay

[KristianAK]

I have the same error.
With HDMI.
Works for 1-2 minutes and then this screen appears. If I go into "source" on the screen, the PC appears to be turned off even though my laptop is powered on and everything works on it.
Can turn it off and then it works again - for 1-2 minutes.
Screen is brand new. A few hours old. Latest update on it.

[Ajay-A]

Hallo @KristianAK,

Thank you for your message and congratulations with the purchase of your  Odyssey G6 monitor! Does the message still appear when you reinsert the HDMI cable, try a new cable and disconnected it from the poweroutlet for a few minutes?

With kind regards,

Ajay