Need to return TV. Cannot find order number on the sit

[Members_7lFexXx]

Hi,

I want to return my Samsung TV NL231118-88696669 but the when i try to search on the site it always says that order number not found . Calling samsung on the phone line and also whatsapp was no help as they just say ' I also cannot find i. I need to return this tv - so please place a return request, share return label and pick up day/time.

[MartijnK]

Hi @Members_7lFexXx, good afternoon.

Thank you for reaching out to us! When I take a look into your file, I see my colleagues have created a ticket to investigate this and create a return. When they have an update for you they will share this with you 😇

To avoid misunderstandings and maintain an overview, I propose to conduct the conversation via one channel.

Kind regards,

Martijn

[Members_7lFexXx]

It is your collegues who suggested that i should try other channels since they dont have a solution. And now i am suggested to maintain one channel. I am very disappointed with the way this is working - how can the order number just vanish and i am unable to create a return? 

[MartijnK]

Hi @Members_7lFexXx, good morning.

I am sorry for the misunderstanding! We do our absolute best to resolve this, I've sent my colleagues also a message to start the return process. When I've more information in this, I will send you a message.

Kind regards,

Martijn

[Members_7lFexXx]

Can you update what is happening and when will i get the return label?  Why is this taking so long..

[MartijnK]

My colleagues of the e-Store department are looking into this. Your order isn't visible for us in the shoptool so we need the assistance of the e-Store colleaggues.

Kind regards,

Martijn

[MartijnK]

Post like that will be marked as SPAM. There is no similar case like yours because your order number isn't visible in our system, on our side. My colleagues of the E-Store department are busy with your case and when we have more information in this we will send you a message.

Kind regards,

Martijn

[Members_7lFexXx]

Any update on this? My personal plans are stuck as i need to TV to be taken back. 

By when will this be resolved?

Regards,

Pushkar

[MartijnK]

We don't have an update regarding your case, I've sent my colleagues a reminder to resolve this. 

I am sorry for the delay and inconvenience!

Kind regards,

Martijn 

[Members_7lFexXx]

How is Samsung planning to meet the 30 day return period timeline then? I have been chasing for over 2 weeks and there is no resolution date.