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Video uploading issue

(Topic created on: 01-11-2020 06:29 PM)
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CelticMike
First Poster
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Does anyone know why my wife's (almost brand new) tablet will not upload videos on FB? She could do it with her phone which was around 4 years old.
So frustrating!!
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2 REPLIES 2
CarloL
Hotshot
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Hey @CelticMike, are you experiencing issues uploading videos to Facebook only or also to other websites/apps? Make sure to have a stable Wi-Fi or mobile connection and check if your tablet is up to date: Settings > Software update > Download and install. Next, go to: Google Play Store > 3 lines menu (top-left) > My Apps & Games > Update all your apps, including Facebook. After this, go to: Settings > Apps > Facebook app > Storage > Clear cache. Finally: Settings > Connections > Wi-Fi > Toggle Wi-Fi on > 3 dots (top-right) > Advanced > Manage networks > Delete the network, restart the tablet and connect it again. If you keep having issues, you may need to contact Facebook Support for further help. 

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CelticMike
First Poster
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Hi there, CarloL, she has only been experiencing these issues on FB, hasn't tried other apps or websites.
I will try your suggestions and thank you very much for your help!
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