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Unable to show factory reset screen

(Topic created on: 08-02-2025 10:16 AM)
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Maarten82
Journeyman
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Hi,

Our son changed the login pattern for his tablet and can’t remember the new pattern.

As a result, we can no longer log in to the tablet. I’ve tried accessing the factory reset screen using the power and volume buttons, but it’s not working.

When I hold both buttons, the tablet keeps restarting. If I release one or both buttons after the tablet shows the startup screen (Samsung logo) again, it always takes me back to the login screen for the pattern.

What am I doing wrong? My son is fine with a full factory reset of the tablet, but I can't seem to get it to work.

The tablet is a Galaxy Tab A9 Plus, purchased in late 2024.

Best regards,
Maarten

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Solution
johnz237
MegaStar
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I know for a few deviices they changed it. You have to firstly plug it into a PC for it to work- but since your son can do it I'll link a video
https://youtu.be/8k7AD6qiMj0?feature=shared
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Solution
Maarten82
Journeyman
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@johnz237 

Thanks, I tried doing that and that did indeed help.

  1. Connected the tablet to my laptop using USBc
  2. Pushed and held power & volume up button
  3. When the display went dark, kept holding the power but switched from volume up to volume down
  4. When the samsung logo showed, released both buttons

 

 

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Piper123
Samsung Members Star ★
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For others reading this, connecting a usb-c to a laptop works.

You can also connect. Usb-c to another compatible mobile device that supports usb-c as well (not everyone has a pc or laptop). 🙏
I am not employed by Samsung nor do I receive any remuneration as a Samsung Members Star.

My device is an S25 Ultra.
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