Unable to show factory reset screen

[Maarten82]

Hi,

Our son changed the login pattern for his tablet and can’t remember the new pattern.

As a result, we can no longer log in to the tablet. I’ve tried accessing the factory reset screen using the power and volume buttons, but it’s not working.

When I hold both buttons, the tablet keeps restarting. If I release one or both buttons after the tablet shows the startup screen (Samsung logo) again, it always takes me back to the login screen for the pattern.

What am I doing wrong? My son is fine with a full factory reset of the tablet, but I can't seem to get it to work.

The tablet is a Galaxy Tab A9 Plus, purchased in late 2024.

Best regards,
Maarten

[johnz237 · Accepted solution]

I know for a few deviices they changed it. You have to firstly plug it into a PC for it to work- but since your son can do it I'll link a video
https://youtu.be/8k7AD6qiMj0?feature=shared

[Maarten82 · Accepted solution]

@johnz237 

Thanks, I tried doing that and that did indeed help.

1. Connected the tablet to my laptop using USBc
2. Pushed and held power & volume up button
3. When the display went dark, kept holding the power but switched from volume up to volume down
4. When the samsung logo showed, released both buttons

[Piper123]

For others reading this, connecting a usb-c to a laptop works.

You can also connect. Usb-c to another compatible mobile device that supports usb-c as well (not everyone has a pc or laptop). 🙏