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Original topic:

tab s6 lite - touchscreen problem

(Topic created on: 21-06-2021 01:42 AM)
Members_YNshoYd
First Poster
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Tablets

Hi,

I bought the tab s6 lite a few weeks ago and heve been using it to take notes for school.

I just noticed that i'm not able to place dots in s notes on a section of my screen (see video & photo's),

the area where i cant place dots is the place where the magnet strips of my (samsung) book cover rest when its folded close.

this problem only showes up when placing dots in s notes, the screen behaves normal on other apps or with other uses (as far as i know) like typing on the floting keybord when its located in the problem area of my screen.

Is this a known problem?
how can i solve it?

can i prevent the problem from getting more severe of effecting other parts of the screen?

 

(ps. the tablet hasn's been dropt or scratcht) 

IMG_20210621_011641.jpgIMG_20210621_011628.jpg

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1 REPLY 1
TessM
Moderator
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Tablets

Hey @Members_YNshoYd ,

 

I have found this page from our team in Hong Kong explaining this: https://www.samsung.com/hk_en/support/mobile-devices/does-magnetic-materials-affect-s-pen-action/

Magnetism can affect the S-Pen and some apps, and they recommend putting the S-Pen upright and use it with more force. on that particular area. 

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