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sm-t580 no longer updates

(Topic created on: 10-12-2020 07:53 PM)
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juliebikergirl
First Poster
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Hi

Just wondering how a machine I purchased new about 2years ago will no longer receive any updates. I have been told I need to buy yet another new tablet to use my mobile banking apps. Why will my machine not update when it it only 2 years old. Is this just another part of this throwaway world we live in.
1 REPLY 1
AndrewL
Moderator
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@juliebikergirl: I'm sorry to hear of your disappointment regarding this matter. Typically, our devices will receive software support for around 2 years from the release date, however this mainly due to the limitations of the hardware and the potential compatibility issues with newer Android versions. If your banking apps are no longer compatible with your tablet, then I'd recommend accessing the service via your banks website using a browser, as an online version is usually available if you don't have access to the app. I understand that this is far from ideal, and apologise for any inconvenience this may cause you. 

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