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Original topic:

Galaxy Tab A7 4G does not accept Gmail account

(Topic created on: 10-12-2020 08:27 PM)
xet7
First Poster
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Tablets

Hi,

Galaxy Tab A7 4G does not accept Gmail account. I did factory reset, it asks for some previous Gmail account password, and it does not accept any of those 3 Gmail accounts I tried, so making initial setup is not possible at all. It is possible to login to those Gmail accounts on laptop with webbrowser, but not with Galaxy Tab A7 LTE. Is it possible to get this tablet working in any way? Tablet was bought one year ago from shop, at shop they did not know how to get tablet accept some Gmail account.

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1 Solution


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TessM
Moderator
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Tablets

Hey @xet7 ,

you can take this to one of our Support Centres to get this removed. To do this you will need a proof of purchase. Find your local one from here: https://www.samsung.com/uk/function/ipredirection/ipredirectionLocalList/

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3 REPLIES 3
Pugs1957
Samsung Maker ★
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Tablets
You need to know the original owner's log in details to do anything with the Tab. There is no workaround
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xet7
First Poster
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Tablets

It is one year old tablet. It did not accept any password that owner has. Can it be sent to Samsung for a replacement?

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Solution
TessM
Moderator
Moderator
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Tablets

Hey @xet7 ,

you can take this to one of our Support Centres to get this removed. To do this you will need a proof of purchase. Find your local one from here: https://www.samsung.com/uk/function/ipredirection/ipredirectionLocalList/

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