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Screen

(Topic created on: 22-03-2025 07:54 PM)
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jeanie111
Apprentice
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Hi small grey square and blue line down middle of screen help please
9 REPLIES 9
rileylovetech
Voyager
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Might be broken screen get it repaired
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Piper123
Samsung Members Star ★
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Hey there and welcome to the Samsung UK and EU Community Customer to Customer Forum

Sorry to hear of your issues here.

First, Wipe Partition Cache on your device.

Then do a restart and see if this fixes things (I suspect it won't but we need to try all options).
I am not employed by Samsung nor do I receive any remuneration as a Samsung Members Star.

My device is an S25 Ultra.
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Piper123
Samsung Members Star ★
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1. Turn off the device.
2. Connect To Computer USBC to USBC (you may also connect to another Samsung mobile via USBC). Press and hold the Volume Up key and then press and hold the Power key
3. When the Android logo displays, release both keys.
4. Wait until the Android system recovery menu options appear.
5. Press the Volume down key several times to highlight wipe cache partition.
6. Press Power key to select.
7. Press the Volume down key to highlight yes, them and press the Power key to select.
8. When the wipe cache partition is complete, Reboot system now is highlighted.
9. Press the Power key to restart the device.
I am not employed by Samsung nor do I receive any remuneration as a Samsung Members Star.

My device is an S25 Ultra.
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Piper123
Samsung Members Star ★
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Might also be a software glitch
I am not employed by Samsung nor do I receive any remuneration as a Samsung Members Star.

My device is an S25 Ultra.
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jeanie111
Apprentice
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Thank you😊
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Piper123
Samsung Members Star ★
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What device are you having issues with please
I am not employed by Samsung nor do I receive any remuneration as a Samsung Members Star.

My device is an S25 Ultra.
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arianwen27
Maestro
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Idea for that, get into the recovery menu. If the display issue is still there, it's hardware. If it's gone, its software. Software related issues shouldn't exist in the recovery menu
Piper123
Samsung Members Star ★
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Great shout 😊
I am not employed by Samsung nor do I receive any remuneration as a Samsung Members Star.

My device is an S25 Ultra.
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jeanie111
Apprentice
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My tablet blue line down middle of screen so annoying not been damaged it's new not sure I have put it on by mistake 🙃
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