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Original topic:

samsung tab3

(Topic created on: 13-03-2021 08:51 AM)
fragle
Apprentice
Options
Tablets
Hi all, I'm new on here! I have a samsung tablet 3, the screen has stuck on the picture I have shown you, I can can keep tapping the "ok" but it just wont disappear! I know it's an old tablet but has always worked fine, any suggestions? Please? 

image


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7 REPLIES 7
joe2jo
Pioneer
Options
Tablets
maybe you could take it back if it new
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fragle
Apprentice
Options
Tablets
it's not new
Steven9761
Troubleshooter
Options
Tablets
hard reset should clear it. back it up first, though!
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fragle
Apprentice
Options
Tablets
is that holding the 3 main buttons all at once? cant back it up because can't get past the screen as it is? 😔
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ChrisM
Moderator
Moderator
Options
Tablets

Hi @fragle 

Hold the Power and Volume Down key for a while and the Tablet should turn off and then reboot.

Let us know how it goes!

joe2jo
Pioneer
Options
Tablets
thanks for letting me know If it's old maybe get a new one
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fragle
Apprentice
Options
Tablets
hi all have tried rebooting twice,still the same 🤷‍♀️ may have to give in and replace....
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