samsung tab3

[fragle]

Hi all, I'm new on here! I have a samsung tablet 3, the screen has stuck on the picture I have shown you, I can can keep tapping the "ok" but it just wont disappear! I know it's an old tablet but has always worked fine, any suggestions? Please? 

[joe2jo]

maybe you could take it back if it new

[fragle]

it's not new

[Steven9761]

hard reset should clear it. back it up first, though!

[fragle]

is that holding the 3 main buttons all at once? cant back it up because can't get past the screen as it is? 😔

[ChrisM]

Hi @fragle 

Hold the Power and Volume Down key for a while and the Tablet should turn off and then reboot.

Let us know how it goes!

[joe2jo]

thanks for letting me know If it's old maybe get a new one

[fragle]

hi all have tried rebooting twice,still the same 🤷‍♀️ may have to give in and replace....