Samsung Promo items, breach of T&Cs

[Obsydian]

So ****** off like many with their Tab S8 Ultra sat doing nothing until I wait for my promised within 45 days and nothing, no communication, no apology.

I have lodged a dispute against the transaction with Barclaycard for the value of the item, in my case £300. Samsung have a few weeks to respond, if they do not, Barclaycard will either given me the partial of full refund.

Given Samsung pathetic customer service and no response, I reckon I will get the cash and buy it myself.

Encourage others to do like wise, maybe finally Samsung will sort this dismal customer service, its been getting worse for the past 2 year since they outsourced.

[MrJCharming]

That will just come up as fraud and samsung will block the device.

Have you called or emailed samsung promotions?

Have you tried messaging the social media team?

[Obsydian]

So if I dispute a transaction due to Samsung incompetence they block my device


Emailed, called, tweeted, dozens of threads on here and NOTHING.

[MrJCharming]

Try the facebook team, there usually quite helpful

[MrJCharming]

0330 0545 396 that number is for claim promotions, though you have probably already tried them

[MrJCharming]

What was you expecting? have you received any of it??

[Obsydian]

I have and just get as others endless Waffle they are busy

[Obsydian]

Like many threads here a Samsung Tab S8 Ultra Keyboard case

[Obsydian]

Like I said I have advised Barclaycard I have exhausted all reasonable and possible contact options and drew a blank, so now asked them to step in and dispute the transaction.

[MrJCharming]

If that means you haven't got through to an actual person, try calling in the morning, they usually answer quicker in the morning by my experience