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S7FE promotion Keyboard Cover

(Topic created on: 28-01-2022 02:15 PM)
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Charlotte DR
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When I bought my new tablet (beginning of September 2021), I signed up for the promotion of a free keyboard cover.

Applied the same day, application was approved 4/10/2021 (registration code BEL4468526MRQBJ ).
I was told (still have the email) that the goal was to deliver this cover within 6 weeks.

Long story short, it took 15 weeks and I finally received the product BUT it is a US-English version and therefore QWERTY and not the normal azerty for Belgium...

How can I exchange this or receive another cover?

I don't want to be without a cover for another 15 weeks...

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AndrewL
Moderator
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@Charlotte DR: If this was a promotional item, then I don't think it will be possible to exchange it for another AZERTY variant of the keyboard cover. If you're based in Belgium, and your claim was processed in that region, then I recommend returning to the claim site, checking the Terms section, and looking for the contact details for the Promotions Team to see if there's anything that can be done for you. 

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