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Google account not able to log in - password not requested

(Topic created on: 06-12-2024 03:20 PM)
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AlejandroCH
First Poster
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Hi, I'm using an SM-T560 with Android 4.4.4.
I have a warning message up top stating that an account action is required.
When I click on it I get a message stating the the account can't be accessed. The message is that the password is wrong or the account changed. It asks to retype the password, and provides three links:
Recover account in case you forgot the password.
Try Again
Cancel.

When I click on "Try Again" I go to a login screen, where I need to place my account.
First screenFirst screen

When I press the tex bow it enables the edition:

Second screenSecond screen
But once I type the account e-mail and press "Next" I get back to the first screen, I never get to the point where the password is requested.
If instead I touch on the "Go" button in the keyboard I get to a 400 error screen stating that the request is malformed and not to retry.
8c99777e-9beb-44da-bd22-b6d8b4937113.jpg

Has anyone ncountered this, and knows how to fix it?
The time of the warning message coincides with the latest synch of the tablet, and not all services were synchronized.

Thanks in advance

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ChrisB_
Moderator
Moderator
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Welcome to the Samsung Community forum, @AlejandroCH

If you are having an issue with signing into your Google account I would recommend checking out the Google Support forums for assistance, as we have no control over this here at Samsung. You should be able to find the assistance you need on there. 

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