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Galaxy Tab S9 Ultra Stuck after Update Welcome One UI 6.1.1.

(Topic created on: 31-10-2024 06:14 AM)
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Members_jZH8fan
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Hello my Galaxy Tab S9 Ultra Stuck after Update Welcome One UI 6.1.1. 

I have the Welcome to One UI 6.1.1 first introduction screen with on the of the screen a blue action bottom window "Explore". When I'm pushing these bottom I enter in a new page Galaxy AI Advanced Intelligence page to configure the AI settings with on the bottom a blue action bottom "Next". When I push this one I have a black screen with no information and I'm block on this screen. The only think I can do is going back to the previous screen. I'm now stuck in the update and can not use my tablet anymore.

Anyone has the same issue?

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IButsy
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My s9 tab was in airplane mode when the update happened. Subsequently, sat on a train requiring me to login to company portal before I could access the wider Internet, I was in the same annoying and frustrating situation.
I read switching networks would resolve things, but couldn't do so as couldn't access settings. It struck me to turn on my phones mobile hotspot, hoping it would have precedence over the train wifi. It did and it worked, switching networks allowed the process to complete (even though the tab was still in flight mode!?!?) Result, working tab.
Great one Samsung, what a disappointing, unintuitive and disruptive update.
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Members_hNghfoA
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Get into safe mode by holding down power off and volume down. Then you have a screen and long press power off instead of restart. It should now open in safe mode. Complete the update and then get you get back onto WiFi. Reboot again to get back out of safe mode.

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