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Phone unusable after installing oneui 6.1

(Topic created on: 01-04-2024 01:54 PM)
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Joseph97
Apprentice
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Hi
After installing oneui 6.1 update my s23+ is stuck in the welcome menu. 

image
When I press the next button nothing happens. 

I tried wiping my cache, soft restart and safe mode boot but nothing helps. 


image
I safe mode I can press the next button but coming only black screen. 

If anybody has some advice or tips what to do I would greatly appreciate it. 

1 Solution


Accepted Solutions
Solution
Joseph97
Apprentice
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It started working by itself. I went to sleep and after i woke up everything was normal. 🤷

View solution in context

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7 REPLIES 7
Tourbillon De La Vie
Samsung Members Star ★
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If it is of any solace in all other cases like your it eventually worked

Like this comment 

https://eu.community.samsung.com/t5/galaxy-s23-series/there-s-a-slight-problem-here-maybe-the-keyboa...

"Press and hold the volume down button and the side button simultaneously, then try again. That's what I had to do, and the next button should work after a few attempts. Then, press "Done."

"

keith30
Legend
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Looks like the update has bricked your phone. May need to have it seen to by Samsung if nothing else works
pukisCatos
Voyager
Options
Great job samsung, it has bricked my mums phone few times now 😂
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Solution
Joseph97
Apprentice
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It started working by itself. I went to sleep and after i woke up everything was normal. 🤷
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Harshi
First Poster
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After long touching the power off option on screen (post holding the volume down and side button), i got an option to go into safe mode. When the phone started in safemode, the same welcome to ai page showed up, but when i clicked on explore, next, there was finally a "done" page. And my phone was working in safe mode. I had to restart my phone after that and now it's working

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stitchy
First Poster
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Had big probs after instal of this update, couldn't get Internet. Couldn't make calls and couldn't get into apps. Had to take phone to get sorted. Hate Samsung.
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M800LER
First Poster
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Safe mode option worked, keep the power button on screen pressed, it will give you safe mode option.
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