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Phone unusable after installing oneui 6.1

(Topic created on: 01-04-2024 03:26 PM)
2731 Views
Joseph97
Apprentice
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Hi
After installing oneui 6.1 update my s23+ is stuck in the welcome menu. 

image
When I press the next button nothing happens. 

I tried wiping my cache, soft restart and safe mode boot but nothing helps. 


image
I safe mode I can press the next button but coming only black screen. 

If anybody has some advice or tips what to do I would greatly appreciate it. 
5 REPLIES 5
Tourbillon De La Vie
Samsung Members Star ★
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If it is of any solace in all other cases like your it eventually worked

Like this comment 

https://eu.community.samsung.com/t5/galaxy-s23-series/there-s-a-slight-problem-here-maybe-the-keyboa...

"Press and hold the volume down button and the side button simultaneously, then try again. That's what I had to do, and the next button should work after a few attempts. Then, press "Done."

"

keith30
Maestro
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Looks like the update has bricked your phone. May need to have it seen to by Samsung if nothing else works
pukisCatos
Voyager
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Great job samsung, it has bricked my mums phone few times now 😂
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Solution
Joseph97
Apprentice
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It started working by itself. I went to sleep and after i woke up everything was normal. 🤷
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Harshi
First Poster
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After long touching the power off option on screen (post holding the volume down and side button), i got an option to go into safe mode. When the phone started in safemode, the same welcome to ai page showed up, but when i clicked on explore, next, there was finally a "done" page. And my phone was working in safe mode. I had to restart my phone after that and now it's working

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