A9+ Tablet not charging

[Chez46]

I bought a new A9 from Samsung directly 2 months ago and I'm concerned it might be faulty.

It can take over 24 hours to charge. I am using the Samsung Usb-C to C cable that came with it and my phone fast charging plug.

I have also tried various other plugs and cables with no joy.

Googling and searching on here tells me this seems to be a common fault, but most were charging after 6 or hours not 24!

I have done a hard reset and enabled the fast charging button.

Any other suggestions or should I take it back?

Chez

[Fiona26]

I would contact or return to where you purchased it. You've tried everything I would have tried.

[Chez46]

Thanks Fiona. It was the online official Samsung Shop. After 2 months it must still be under warranty so I think I'll have to try. Just wanted to check that it sounded more fault rather than standard expectation for this model. (Always has S-tabs before but couldn't afford it when my last one began to die so had to downgrade to the A!) Wish I hadn't, my dying 10 year old S10.5 still romps this Tablet!

[Fiona26]

Yes, still in warranty

[_Xanadu_]

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@Chez46 wrote:

It can take over 24 hours to charge...

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There was a firmware update a couple of days ago that may fix your problem, have you installed it?

[Chez46]

I updated yesterday - 6.1 UI is that the newest?

[_Xanadu_]

Yes. 🙂