I've had my tablet for about 2 weeks and its great but the last few times I've used it for a while, the screen keeps going black. I then have to click the lock button multiple times in order for the lock screen to turn on. My screen time out is set to 30 mins so its not that, I have the safe location on so it should stay unlocked when in my house so its not that. I also have smart stay on but it doesn't seem to help.
So yeah. Any ideas? Is it simply a defect in my tablet or is it a settings thing?
Changing the screen time out to 10 minutes helped right up until yesterday where it started to do it again and I hadn't even been using it for that long. It feels like the screen is timing out after like 30 seconds whilst I'm physically tapping on the screen. I may have to try a factory reset...
I just got my tablet a month ago and am having the same issue except it has happened since I first got it. It will go black in the middle of sketching, playing or watching videos. It's really frustrating.
Saw the answer on another same “black screen when laid down” and it’s the case it’s not factory reset it’s the stupid design of the case that Verizon sold me (and maybe you) rhat has a magnet that when it flips under so you can lay the tablet down it causes the tablet to think the whole case is covering it and it goes black. The other post said “changed the setting and that fixed it” BUT DID NOT SAY WHAT SETTING TO DISABLE to turn off this stupidest feature I’ve even seen on a case. Again like all things - nobody not one person used the case before they sold it!?!? I will ask the other post and post the answer for ya when he answers.
@myrtle1 Thank you. Inhad this same problem but didnt realise it was to case. Though it onlu happened when the case was on, i didnt think the magnets might have something to do with it. Thanks again