06-02-2022 04:36 PM in
Hello, has anyone had this issue at all please? I am connecting a Logitech K380 bluetooth keyboard to my S5e tablet but the tablet refuses to use the correct keyboard layout!! So when I try to use the keyboard and type an email address using the English UK Qwerty settings of the physical keyboard on my tablet, this happens:
mickey.mouse"disney.com the @ sign doesn't work! I have to use the number 2 button to make it work. Equally, if I try to put something into quotes like @Hickory dickory dock@ it uses the incorrect button again!! Very frustrating.
Now, before anyone thinks to themselves, that's such a simple fix, please read on.
I have tried everything and been researching this issue for the past 48 hours! I've tried contacting logitech to get support, I have read the manuals online, I have tried every normal solution to check the physical keyboard settings, the correct language settings, I have tried in dex mode, I have restarted the tablet, I have reset the keyboard, I have tried all of the key combinations to switch languages etc. etc. to no avail! The tablet just doesn't accept the use of the correct keyboard layout.
Now for the best bit.
I connected the same keyboard to my Galaxy A70 mobile phone, running exactly the the same Android 11 operating system and the same One UI version 3.1 and cross checked every single setting between the phone and the tablet and guess what? IT WORKS ON THE PHONE!!!
This clearly indicates that the keyboard is absolutely fine and is working exactly as it should on an Android device however, the Samsung Galaxy S5e does not accept those settings!!
Before I contact Samsung directly to find out what the h*ll is going on, does anyone have a similar or same issue between their devices? or a Samsung tablet that just won't use the correct physical keyboard settings?
Thank you
Marlon
P.S - I have approximately 20 years IT troubleshooting and support experience. I think that's why this is driving me a bit crazy.... I've tried so many things to resolve it without success...
06-02-2022 06:27 PM in
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06-02-2022 11:18 PM in
06-02-2022 11:51 PM - last edited 06-02-2022 11:53 PM
06-02-2022 11:51 PM in
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