I am trying to complete blue cashback offer for which my device is eligible for. I have all the required information and I know I have the correct 11 digit serial number (checked my paperwork and on the device), however it won't complete my application as it keeps saying serial number not recognised.
Thanks in advance,
Solved! Go to Solution.
Yeah, I do have O or 0 in my serial number, tried both variants multiple times with no luck. It is sorted now, emailed customer support and the claim has been validated.