19-04-2017 12:00 PM
My Galaxy Tab 3 10.1 is suffering from the much discussed on the internet forums issue of shutting down of it's own accord for no apparent reason. I have tried factory reset numerous times to no avail. This issue is widespread so I am extremely surprised to find no mention of the issue on the official Samsung site. I wonder why that is. However, can you please help with my problem. I am using the official charger and it charges right up to the full 100% however battery status is no indication of when it shall switch off. To my dismay I find I cannot rely on this otherwise very useful Tablet anymore and I am considering purchasing another product, can anyone help please before resorting to this rather drastic measure.
Many thanks in advance.
Siggymay60
19-04-2017 02:22 PM
Hi does this do it before you install anything on it?
Have you contacted samsungs support line or visited a samsung store to get them to have a look at it, as that is the best option in my eyes. Only other thing you could do is to do a hard reset which is done as a level extra over a factory reset (make sure you back up data) detailed bellow.
let me know how it goes
20-04-2017 04:48 PM
Thank you for your quick response, I am carrying this out right now and shall let you know how I get on.
Siggymay60.
27-12-2017 10:26 PM
Did it work? Just bought two of these a week ago for my kids and both have same problem!!!