19-10-2020 12:23 PM
My Galaxy Tab A pin stopped working, kept asking me to wait 30 seconds and reenter. Now it is attempting a factory reset. Is there any way to stop this? How can I save / back up?
19-10-2020 08:17 PM
Hey @JanAnn2020, are you inputting the PIN correctly? Is there an alternative unlocking method available on your tablet? Let's also do a Soft Reset by holding the Volume Down as well as the Power buttons for 10 seconds and try accessing the tablet again. Should this not help, you can go to the "Find my mobile" service on Google on a PC and if your tablet is linked to a Samsung account, you will be able to remove any lock from it by confirming your identity.