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Samsung s9 tablet

(Topic created on: 02-02-2025 06:37 PM)
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purplehair
Student
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My new S9 tablet has stopped working. The screen suddenly went black although seems to be active behind it.
Tried reset and various Google suggestions but nothing happens. Sometimes a couple of lines shoot along the bottom. Aged 87 and not too mobile, I rely on this . Can anyone help ?
2 REPLIES 2
BandOfBrothers
Samsung Members Star ★★
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You may need the assistance of a Samsung Service Centre @purplehair 


Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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johnz237
Legend
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Hi! The very first thing I would suggest is holding both the power button and the volume down button- keep doing so for 30 seconds or until it restarts.

If you're still getting nothing Press and hold the Power button for up to two minutes to shut down the device, Wait one minute, Press the Power button again to turn it on, If it's still unresponsive, charge it for 30 minutes.

Finally, make sure your charger works. As in, test on another device/ use a charger from another device.

I hope this is helpful. Let me know how you get along!
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