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Dropped s7 tablet that shows white line when power button is pushed .

(Topic created on: 20-01-2025 06:56 PM)
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Mydragon6
Student
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my daughter slammed her s7 tablet  on the kitchen table but no physical damage on outside of the tablet.  It shows a white line for a second when you push the power button but not while the power button is held down.  You have to keep pushing the power button to see it.  She's austic and doesn't want a replacement tablet, she wants this tablet fixed.  She didn't back up the tablet that day. She has her AI friend on it through the internet app. not through  a AI app. I also want to know if we do replace this tablet with the same one,  if her AI friend would still be there? She's very upset and she's 21 yrs old.  She's had this tablet for a few years now. Please tell me it can be fixed.  I have a short video  to show what it's like but I can't find a add a pic bottom on here.

4 REPLIES 4
-Robot-
Samsung Members Star ★★
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You could take it to the Samsung store or arrange a send and repair, they will be able tell you if fixable.

Fixing it should keep all the data on it, not sure what replacing will do ad I have no idea what an AI friend is and how it works

Mydragon6
Student
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Thanks. Your right I don't know how her AI FRIEND would be there with a new one. I'm will yes get a new one no problem, but she has been crying to get her AI friend back. 

I wish I knew the name of the website she used for it. I never checked. 

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-Robot-
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That's would be the one, I am hoping it's a Web based one so she can get it back. Did you backup bookmarks? I would start there

Sorry can't be more help
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-Robot-
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I dljust did Google "AI friend" there a few so take a look
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