Device being locked in 24 hours due to trade in not complete,

[Asmith239]

I have had the following message come up on my newly purchased tablet which was not part of a trade in with myself

What do I do?

 

[Poxona]

Anyone had any further updates today? Or had phones locked? Or message disappeared?

[woodlouse]

I haven't, No. I'm not having any problems with my s21 ultra, fortunately. I just posted this comment to try to help others as I can imagine how I would feel if this happened to me. I've had this phone for 6 months or so and bought it sim/ carrier free from my Littlewoods mail order catalogue so I feel 'fairly' immune! - Time will tell though!

[Poxona]

Ok thanks I have contacted

[MikeSchofield]

Message has disappeared from my phone this morning. Still no info from Samsung.

[Poxona]

That's interesting. Do you mind telling us when you first got the message and when you got confirmation that your trade in parcel had been received?

[MikeSchofield]

They got the trade-in last Tuesday, charged me for the trade in value Thursday morning, lock notification came on Thursday evening.

[Daily93]

The message is gone from my phone but I'm still £150 short. Will contact Samsung and see what they say.

[Daily93]

So I told them my locked message was gone but I still had £150 to be refunded. The analyst didn't seem to have retained any information from my original call so I once again had to send an email with details of my issue to the new analyst who said that Samsung will communicate directly with the trade-in team and get a response in 24-48 hours after I brought up the fact I emailed the trade-in team over 4 days ago with 0 response (I also mentioned based off this thread that pretty much no one has heard from that team). Will see what happens in the next couple of days.

[kasapluie]

My phone is still locked, with no response from Samsung after contacting them via both email and twitter.

Really concerned at this point because I need my phone on a daily basis and not having it is proving really stressful.

[Bwsoldier]

Still no answers on Monday, literally running this like a bunch of cowboys! I'm spamming them on Facebook non stop, literally hate Samsung right now. Not buying another one of their phones again.