Device being locked in 24 hours due to trade in not complete,

[Asmith239]

I have had the following message come up on my newly purchased tablet which was not part of a trade in with myself

What do I do?

 

[Deppi]

They are a joke! I am probably done with Samsung for good after this! The strange thing is that I have been receiving this message for 36 hours now and still not locked!

[Park life]

LOOOOOLLL. It's pathetic,  yes I agree it is, yes it is , yes, yes , agreed then.

[Nas8]

ive just rang the samsung team on 03307267467
thankfully my phone hasnt been locked however i keep getting the notification when i wajt to do something on my phone. I spoke to samsung and they said when the trade in product gets verified the notification will dissappear... and it take 3 to 5 days for the verification.

[PH54]

Had same problem with s21 ,I phoned samsung who told me they are aware of the issue and I need to contact seller, which was a third party seller on amazon, I had to return phone and got a full refund, still annoying!! I've now bought a new one! Fingers crossed 🤞

[Badlee1984]

Have you managed to get anywhere with this yet? my phone has been locked for 6 days, they have my old phone and blobked my New fold 3. Im just getting no where.

[MikeSchofield]

Nope. I did get confirmation from Samsung Customer Services that because they had charged me back the trade in value they had "requested" that my phone is not locked and apparently for some reason it can take 3 to 5 days to remove the lock threat.  Been 3 days since the notification and still not locked. Heard nothing from the trade in team on where my old phone is. Could try Samsungs email the CEO?

https://www.samsung.com/uk/info/contactus/email-the-ceo/

[Pugcrazy]

I've had no success either. I've been chasing them on Facebook but they just keep saying to contact the help@tradein email and wait for their reply. They said the lock message that keeps popping up will disappear once the Trade-in is sorted. When that is, is anyone's guess. The Trade-in people just don't reply

[Bwsoldier]

Mines still not locked but have the message coming up. Hopefully we get some movement on this next week. Still can't believe they have done absolutely nothing to help yet!

[woodlouse]

For anyone having these issues I'd suggest contacting BBC1s Martin Lewis. He loves sorting out this type of thing and if enough people contact him I'm sure he'd be very interested. He is 'The peoples Champion ', after all!

[Poxona]

Have you contacted already?