Device being locked in 24 hours due to trade in not complete,

[Asmith239]

I have had the following message come up on my newly purchased tablet which was not part of a trade in with myself

What do I do?

 

[JPAP]

Having the same issue and bought from Samsung directly.  Surely this needs more exposure.  The Daily Mail would eat this up.  

[Sam08]

What an absolute joke. If Samsung has given a 3rd party the ability to brick our devices then they remain responsible for the actions of that 3rd party. To simply say they can't do anything about it is appalling.

[Nas8]

Im having that problem too!! I hope it foesnt get locked. Ive sent my phone in trade in at the beginning of the week and theyve recieved it too. I contacted samsung and they asked for proof so i sent them the email and the person said it shouldnt be locked. Im hoping it doesnt.

[Nas8]

Even then emails they take ges to answer. I just got my s21 and traded in s9. got my reciept and everything and now this. doesnt make sense at all!!!!!!!

[Poxona]

Agree how can we report this does anyone have experience in doing that?

[Park life]

Ironically I just received an email from Samsung saying my free watch will be delivered soon. Not much good without a phone. They can stick it up their arsenal. 

[Anonymous User]

Have received same message on my z flip 3 even though i have email stating my trade in was received.

Need this getting to the big boys out there to kick up some response from samsung on the matter.

[Park life]

We're all screwed. I'll be amazed if anything happens over the weekend now.

[Park life]

Other than our phones are bricked of course. We have 30 days by law that we can reject faulty goods so this maybe what we must do.

[JPAP]

I have messaged the Daily Mail as a 'tip'.  I'd urge others to do the same.  The more publicity this gets the sooner I'd imagine they'll try to actually resolve the issue, rather than telling people it'll be 3 - 5 days before they can get back into their phones.  tips@dailymail.com. 

 At least Facebook's systems outage did not lock users out of their actual devices.