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Brand new (no trade in) tab s9+ Remotley locked

(Topic created on: a month ago)
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Just purchased a TAB S9 plus from the Samsung website, turned it on started to transfer from my phone then it came up with "this device has been remotely locked as the original purchaser failed to complete payment of there order" so now it's a brick, started a live chat, and he was unless, kept telling me to call a number that was closed till Monday insisting it was open till 10, he kept saying I need to call Trade-in when I have not traded anything in for this tablet, so the bottom line is that Samsung have sold me a used product as new, I believe this is a trading standards issue now, there was no protective film on the screen and back as well come to think of it, I need to factory reset now as it's probably transferred all my data onto the tablet, but I can't get into it to factory reset as this will be going back.  Any ideas?

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