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Original topic:

Book Samsung in-warranty repair for S7+ wifi tablet without IMEI number

(Topic created on: 31-12-2021 01:06 PM)
SimonDD
Explorer
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Tablets

I need to book an in-warranty repair for my Samsung Galaxy Tab S7+ WiFi only. 

The booking page is here and it asks for the IMEI number. There isn't one on WiFi models and the form doesn't accept a serial number, just IMEI.

https://samsungrepair.com/samsung-phone-warranty?lucidref=97-95941374

Does anyone have any idea how to book a repair without an IMEI number?

Thanks

Simon

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AndrewL
Moderator
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Tablets

@SimonDD: Our Doorstep Repair service isn't available for tablets, I'm afraid. If you would like to arrange a repair for your Galaxy Tab S7+ then please reach out to our Help Desk via the link below, and an advisor will be on hand to book a courier collection for you. 

https://www.samsung.com/uk/support/contact/

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4 REPLIES 4
xSteveuk
Maestro
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Tablets
Hi
This page maybe helpful

Find your Samsung phone and tablet's IMEI, model number, or serial number

https://www.samsung.com/us/support/answer/ANS00048604/
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AndrewL
Moderator
Moderator
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Tablets

@SimonDD: Our Doorstep Repair service isn't available for tablets, I'm afraid. If you would like to arrange a repair for your Galaxy Tab S7+ then please reach out to our Help Desk via the link below, and an advisor will be on hand to book a courier collection for you. 

https://www.samsung.com/uk/support/contact/

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SimonDD
Explorer
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Tablets

Hi thanks for this Steve, problem is there is only an IMEI number on tablets with a sim card. Samsung seem to have forgotten that Tablets without a sim card (WiFi only) don't have an IMEI number as they don't connect to a mobile network.

SimonDD
Explorer
Options
Tablets

OK thanks Andrew I will do this. Perhaps the text needs changing on the book a repair page then as it says to book tablets too, see here:

Book an in-warranty repair today

If your Samsung smartphone or tablet has developed a fault (and hasn’t been damaged accidentally), have it repaired under warranty, free of charge with Samsung Repair.

 

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