Ciao Ale2000,
hai eseguito il ripristino alle condizion di fabbrica ma il problema persiste?
In questo caso sarebbe necessario richiedere una verifica presso un centro assistenza autorizzato, cosi da ottenere una perizia e una soluzione.
Inviaci il CAP della tua zona, in modo tale da fornirti l'indirizzo del centro più vicino. In alternativa potrai prenotare il ritiro del dispositivo tramite corriere contattando il numero verde 800.578.277.
Restiamo a disposizione 
Ciao
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