Emergency recovery on Galaxy Tab A6 not working (using Smart Switch)

[Enrico Negretto]

As the title says, the Emergency recovery function and the Device initialization function doesn't work.

The tablet, shows instantly after connecting it to the pc "An error has occurred while updating the device software. Use the emergency recovery function in the Smart Switch PC software."
As I said, I tried and it doesn't work, the app displays on screen (translated from italian):"the model you are using doeasn't support updates and software initialization"

How can i solve the problem?

Model Namel: SM-T585

[Luke_183]

have you tried to root your device? [RIMOSSO] (that's not the official pprocedure and your warranty will become void)

[Enrico Negretto]

thank you, i'll try

[Cornelia_M]

Hello Enrico,

this is the italian Samsung Community so, if you are an italian customer, you can write in italian language. 🙂

A Samsung Expert will answer you as soon as possible.

Enjoy our Community! 😎

@Luke_183 ho rimosso parte del tuo messaggio in quanto conteneva consigli su come modificare il software del dispositivo. Trattandosi di una procedura non ufficiale, è sconsigliata e non è consentito discuterne in Community.

Ti invito a visionare Norme e Termini del servizio della Community Samsung per conoscere le linee guida di utilizzo della piattaforma:

https://eu.community.samsung.com/t5/tablet/norme-della-community/m-p/5482420#M25277

https://eu.community.samsung.com/t5/tablet/termini-del-servizio-della-community-samsung/m-p/5482482#...

Buona giornata!

[prabhat]

The tablet, shows instantly after connecting it to the pc "An error has occurred while updating the device software. Use the emergency recovery function in the Smart Switch PC software."
As I said, I tried and it doesn't work, the app displays on screen (translated from italian):"the model you are using doeasn't support updates and software initialization"

How can i solve the problem?

Model Namel: SM-T585

[Michele_P]

Hi prabhat, welcome to the Samsung Community.

Could you please tell me what procedure did you follow in order to update your device, step-by-step, and what exact program did you use?

Please note: if you are an italian customer, you may express yourself in italian: this is the Italian Samsung Community.

Also note: it occurs to me that you made a quote from a previous operation in time, but this is your very first post here. Nevertheless, the request is quite similar to Enrico Negretto's.

Are both accounts of yours?

Let me know. Have a nice day!