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Original topic:

webcore push notifications / new app

(Topic created on: 23-09-2020 03:24 PM)
staffy2702
First Poster
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Smart Home
I have a number of pistons in webcore that send push notifications. These notifications are picked up by tasker and operate some other in home functions.
Problem is, push notifications don't seem to be landing with the new smartthings app, only the old. This is majorly impacting my smart home as I uninstalled the old app after migration.

Can anyone explain to me how I get these to land with the new app please

Thank you in advance
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12 REPLIES 12
ChrisM
Moderator
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Hi @staffy2702 

 

We have a specialist team set up to answer all your SmartThings queries. You can contact them directly here.

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ilkeraktuna
Apprentice
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did you get a solution to this problem ?

I have this problem recently.

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staffy2702
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I didn't I'm afraid. once the old app was deprecated it just seemed to work on my phone.. However other devices where I'm also logged into the app don't receive the push notification
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ilkeraktuna
Apprentice
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so on your primary phone , after old ST app deprecated, new ST app started receiving notifications.

but there are other phones you also use new ST app and they don'T receive notifications ?

what is the difference between your primary phone and other devices ?

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staffy2702
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its both phones and tablets. the only difference is models. my phone is am S20+ the other tablets are Samsung galaxy tabs and I have a spare old S10. all have the app installed, I'm logged in, notifications are enabled everything mirrors my main phone but they just don't get the push for some reason. I gave up trying in the end as nobody seemed able to help
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ilkeraktuna
Apprentice
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on each of these devices, do you see the notification in app's "messages section" ?

 

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staffy2702
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hey, no I don't, it's like it's completely disconnected from my account albeit logged in
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ilkeraktuna
Apprentice
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what about on the primary phone that you receive notifications ?

do you see the notifications in "messages"  on this phone ?

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staffy2702
First Poster
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I do yeh. everything on my primary phone works as expected but if I attempt to log onto the app on any other device, it's become a dead zone.
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