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Original topic:

Smartthings Hub - Bulb

(Topic created on: 12-09-2020 09:04 AM)
SimbaH
Apprentice
Options
Smart Home
I signed up for bulb via Samsung, but haven't received the code for my free hub and plugs despite it being weeks ago! I have tried chatting and calling several times but no luck. Has anyone else had this issue? Any tips on how to get through!?
7 REPLIES 7
Sladey
Apprentice
Options
Smart Home
Yep, same problem. I swapped to Bulb in May and no code sent. Chatted online to Samsung help and they gave me a number to call.....nothing!!
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RhysH
Pathfinder
Options
Smart Home

Have you tried calling Bulb?

Galaxy S20+ G986B/DS Enterprise Edition (EE) Unlocked "UI 2.5"
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SimbaH
Apprentice
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Smart Home
Yeah I've tried calling/ online chatting with both and no solution!
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JoseAlmeida
First Poster
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Smart Home
I switched to get the smart plugs, until now nothing. I'll contact both tomorrow.
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SimbaH
Apprentice
Options
Smart Home
Its now been two months since I switched, and still nothing... have tried the online chat 10+ times but can't get through to anyone and have had several tickets raised and expired during this time. Bulb say there is nothing they can do. Customer service from Samsung really is awful
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Members_yC2bEUD
First Poster
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Smart Home

Exactly the same here. I signed up to Bulb at the end of March with the promise of a Smart Hub and two Plugs with an RRP of £139. Despite two emails to Samsung and numerous direct messages to Bulb on Twitter, I am still waiting for my equipment. I have also been informed that the offer has now been downgraded to £75 of vouchers. It's disgraceful. The offer of the set was the biggest draw to that provider. 

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TomHume
Journeyman
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Smart Home
I Got the £75 but was expecting smart hub etc..
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