08-08-2023 11:01 PM in
09-08-2023 12:41 AM in
@morgandhdhfjf Have you searched in My Files as well as Google photos to see if the photos/videos are located there, is there not a back up of the items on a cloud service or local storage?
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GB
One Ui 5.1,Android 13 .
09-08-2023 07:29 AM in
11-08-2023 03:53 PM in
I've faced a similar situation before, and I managed to resolve it. Sometimes, the restored items don't immediately show up in the gallery. What worked for me was restarting my device and then checking the gallery again. Additionally, some devices have a separate folder called "Recently Restored" or something similar where recovered items might be placed. If these steps don't work, you could try connecting your device to a computer and checking if the recovered files are there. Hopefully, this helps you retrieve your images and videos!