17-01-2021 12:33 AM in
i just bought a secondhand v2 smartthings hub
but dont have the welcome code
have been trying for days to live chat samsung and emailed several times but no reply.
hoping someone can help.
17-01-2021 10:00 PM in
have a couple of times
all i get is
Thank you for your SmartThings query.
Due to the COVID-19 pandemic, our team is currently operating at a reduced capacity. This means it’s taking us longer than usual to assist you with your query. We’ll be able to respond to your query sooner if you are willing to directly share your contact details and authorise a direct reply from our team.
If you agree to being contacted directly, please respond to this email confirming the below details:
• The registered email address of the Samsung account you use with SmartThings.
• That you grant us permission to access your account in order to resolve your query.*
If our team requires any further details to help resolve your ticket sooner, they may wish to contact you via telephone. If you’re happy with this method of contact, please also provide a telephone number in your response.
There’s a wealth of information available via the Samsung SmartThings page (https://www.samsung.com/uk/
If you’re new to SmartThings, you can access Virtual Home within the SmartThings App where you can try out key features and simulate the control of devices - without having to own them. To access Virtual Home, select the in app menu (≡) then ‘How to use’ and click the top banner.
The SmartThings Team
have replied with email etc but nothing.