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Zero customer service rip off

(Topic created on: 02-03-2024 05:56 PM)
403 Views
misst40
Journeyman
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My order was delivered and tge box was empty.
Samsung have taken over a week to reply. I've had no reassurance, no updates, nothing to tell me what is going on.
They tgen just send an email telling me they will not send me my watch. They say they have cctv footage of the watch being boxed, if so prove it. There was nothing in the box. Now I have no watch and no money. Absolute scam. They don't have a proper complaints process, nobody answers your questions, everyone just reads a script like a robot. I will never buy from them again.
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14 REPLIES 14
Ginsing64
Voyager
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I feel your pain. I've had zero support from their customer services as well. Most unhelpful people I've ever dealt with.
-Robot-
Samsung Members Star ★
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That's disgusting, I would have been livid

Was the packaging tampered with?

I don't know what to suggest maybe one of the mods can advise next steps
Piper123
Maestro
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How did you pay?

If online via a CREDIT CARD then action a Section 75 Claim through your card issuer.

You won't get your watch but you'll get your money back all being well.
misst40
Journeyman
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No package was sealed when delivered. I opened it and one of the tamper seals on the box was missing. And the box was empty.
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misst40
Journeyman
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I didn't use credit. Paid by debit. Will speak to my bank
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misst40
Journeyman
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Agreed can't talk to a manager either
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Piper123
Maestro
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I always video record opening packages that contain expensive items for this very reason.....
-Robot-
Samsung Members Star ★
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I have started doing that too, since last order

Same as when I send in trade in showing me seal package
Ginsing64
Voyager
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I even asked to speak to a supervisor and didn't even get that far. All i kept getting was cancel the order and then lose my promo codes. Useless service, and when you do get to speak to someone, they put you through to the ones you have a problem with in the first place.