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Original topic:

Upgrade Program

(Topic created on: 03-02-2023 07:15 PM)
453 Views
Stevebur
First Poster
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I have been in the upgrade programme since its inception, everything was fine until the S21 came out, I tried to upgrade to be denied by Klarna saying my address is incorrect. Tried sorting with Klarna to be denied again saying I must have moved as my address is not what is registered with experian, I haven't moved since 2003 and my address is the same experians file.
I've now given up trying to sort.

































5 REPLIES 5
KJinUk
Student
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Same here. Klarna has declined my application for upgrade and no one knows what's the problem is. So frustrating if I only knew that doing upgrade will be such a pain will never go for it. But I guess you learn every day.
tonytaz
Explorer
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@Stevebur I'm afraid you are not alone. Klarna seem to be denying lots of us who are trying to upgrade for a myriad of different reasons. Samsung don't seem to care how much damage this is doing to the reputation of their upgrade program.
Ziddy
Helping Hand
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You have to have the delivery address the same as the registered address.
I tried having it delivered to my sons house as he works from home, declined.
Put MY home address, no problem.
Took day off to be in
0 Likes
Todderik18
Navigator
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Didn't work for me 😔
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Ziddy
Helping Hand
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Are you putting in same info as last year?
Excuse me for asking but.... do you have a good credit score? - DON'T answer the question.

Before, Klarna only did a 'soft' credit check, now they do a full proper credit check.
Just saying, it COULD be because of that?