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Samsung flex

(Topic created on: 14-06-2024 09:02 PM)
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Chatts85
Student
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I took out a Samsung flex agreement around 12 months ago because I knew I wanted to upgrade after 12 months and the agreement allowed it. I called Samsung today and they said Samsung flex no longer exists so I have to see out the 2 year agreement. 

Surely that's not what I signed up for and constitutes miss selling of a finance agreement? This will stop me getting a Samsung phone next
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2 REPLIES 2
OmegaMutant
Voyager
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I would read the terms and conditions that you recieved. I would assume that it would state that they reserve the right to change/amend/alter this at any time they see fit.
Chatts85
Student
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You're correct. It just leaves a bit of a sour taste as I'd expect a company the size of Samsung to honour the advertised agreement in some way for existing customers. Some kind of phase out to whatever the new deal is. Nevermind
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