Frostytel
Student
18-05-2021
06:48 PM
- last edited
21-05-2021
11:40 AM
by
AntS
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
2 REPLIES 2
Pugs1957
SuperStar
18-05-2021 06:55 PM
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
Remove your Google and Samsung accounts and factory reset the phone.
AndrewL

Moderator
18-05-2021 07:05 PM
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
@Frostytel: When returning an existing handset, please ensure that the phone meets the minimum requirements, as per paragraph 5.2 in the terms and conditions of the Upgrade Programme. To find out more, please follow the link below.
https://www.samsung.com/uk/upgradelounge/terms/
