Unable to cancel S21 order.

[Bill]

Is anyone else having difficulties trying to get an order cancelled?

I accidentally ordered the wrong phone for my wife and thought it would be an easy process to can cancel and re order. Wrong I have been trying for five days to get the order cancelled but apparently Samsung are having issues with their systems and are having problems cancelling all orders. Pretty poor for a supposed leader in the tech industry.

[Bill]

I think I will just refuse delivery and buy an iPhone. As I have lost all confidence in Samsung customer service.

[Bill]

Well it looks like you were right I have just received an email telling me my order has shipped

[Bill]

Unbelievable just received an email from Samsung telling me that my order had been dispatched then 11 mins later apparently it was delivered.