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Trying to order my new S24, cant get past Klarna....?

(Topic created on: 21-01-2024 02:42 PM)
1046 Views
Hickmon95
Apprentice
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Chosen my phone, free watch, etc, Klarna is a dead end. Then will not complete my order. Ive ordered 6x S24 Ultras so far, with no result.
Any ideas.??????
6 REPLIES 6
CarlH
Moderator
Moderator
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Hi @Hickmon95. Have you managed to speak with the Online Shop Team? They can be reached on 03307267467. 

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BandOfBrothers
Samsung Members Star ★★
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Does anything pop up at all to advise the order hasn't been completed due to the payment process ?

i.e 

Is it declining you due to a Credit Check etc ?

Are you able to try another payment method. 


Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

GreaterGalaxyUK
Helping Hand
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When you select Klarna - are you looking to make 3 large payments or monthly payments over 12/24months etc...?

Sometimes you could get rejected if they do not believe you can make 3 payments. Its better to select 12 months and then just make the payments early if u can, especially if you were looking to make 3 payments.
smg1
Troubleshooter
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I used Samsung Finance with no issues
Hickmon95
Apprentice
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My credit file is 100%
No reason to the dead end i keep getting.
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Hickmon95
Apprentice
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After selecting Klarna, it always says 'close window to proceed' then im back to Klarna again......
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