I have received an email saying the upgrade window is open and i can upgrade by loging into the upgrade program lounge. However when i login it says i am no eligible and the upgrade date is 15 march. Also i am ahead on my payments so not sure what tje issue is. Can anyone help.
Similar problem, received the invite email, put my details in and just stuck at this page saying technical problems, surprise surprise like every year. I tried a few time and when I end up passing this first step it looks like I'm joining a new agreement instead of upgrading (I've seen similar reports). Pretty poor user experience for sure.
I've found if I try and upgrade normally I get an error message like in the screenshot below however if I use the link from my email that says I can now upgrade I can get to the checkout page but it's processes the order as a new customer.
I have the same drama, had the email saying my window is open but when I follow the link it says I'm not eligible. I think as it stands I'm leaving samsung.
