Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Samsung.uk basket problem

(Topic created on: 21-03-2022 11:20 PM)
1453 Views
Robbo66
Student
Options
Was going to buy a watch4 on the uk site, used the bespoke studio, and added a couple to my basket till I decided which model/strap I was going for. When I deleted the one I didn't want, it left the strap in the basket, but doesn't show it, just the value. Is there a way to delete all items in basket, the straps don't show so can't remove them ! 

image


11 REPLIES 11
Delboymel
Apprentice
Options

As per the title, my Samsung account has 2 items in the basket totalling £70, but there is nothing there.

I've cleared cookies, cache etc tried different browsers, and even different devices but these 2 rogue items still appear.

I've added an item and then deleted that item but it doesn't make the other 2 items disappear - the problem is I want to purchase a watch strap but the basket totals £105!

I raised a query with support over 3 weeks ago but have heard nothing and it's also still an issue.

Anyone else had this before??Screenshot 2022-03-06 at 09.58.12.png

 

0 Likes
AndrewL
Moderator
Moderator
Options

@Delboymel: That's very strange. Are you signed in to your Samsung account? If so, try signing out, and signing back in again to see if this helps. Alternatively, you may wish to try making the purchase while signed out of your account. Although it's unlikely, see if you can scroll further up the page, just in case the rogue items are hidden here. In the meantime, please reach out to our Shop Team on 0330 726 7467, and an advisor will be on hand to look into this further for you. 

0 Likes
Members_W2iaIVH
Apprentice
Options

It keeps showing 2 items in my basket but when I go to checkout I can not remove these, I tried various browsers but it seems to be tied to my account for some reason, it looks like it's the watch straps for the Galaxy Watch 4 Classic causing this.

What do I do?

Members_W2iaIVH_0-1647904530581.png

 

0 Likes
AntS
Moderator
Moderator
Options

That's an odd one @Members_W2iaIVH  - and I couldn't replicate it myself just now on Chrome on a PC, so not sure if it was a weird glitch on the site you encountered.

 

 

Screenshot 2022-03-22 160719.png

 

 

Is it still happening for you, or have you managed to sort it since you posted?

 

If it's still happening, any joy by clearing the cookies/cache from the browser you originally used?

0 Likes
Members_W2iaIVH
Apprentice
Options

I am getting the same issue seems to be a bug with buying the Galaxy watch 4  using the bespoke studio and the not so "free" watch straps when choosiing classic 4 watches, I spoke with the  Samsung Shop Team,  althouvh they weren't the most helpful they weren't sure what the issue was so sent screen shots of issue and they mention apparently an internal team are apparently looking into it, seems to link to our Samsung account so no matter where you log in still shows these rogue watch straps in the basket, you can see the watch strap when process through to checkout but no options to remove 

0 Likes
Delboymel
Apprentice
Options

Mine appears to have now been resolved.  And yes, as you describe I recall I was looking at the bespoke studio and having a play around - I was going to buy the watch and a few different straps, hence why I had this rogue £70.

I called and basically they had no clue, but just glad it's sorted now.  Hopefully yours will clear itself soon! 

0 Likes
Members_W2iaIVH
Apprentice
Options

Still happening and clearing cookies / cache didn't work looks like its linked to my account  for some reason I basically wanted to purchase a galaxy watch 4 went through motions. Logging into samsung. Clicking  the menu > Mobile > Watches > Galaxy watch 4 b bespoke,  selected customised yours, choose the classic 46mm silver Bluetooth only then choose buy now, at the checkout it shows the watch but didn't show the strap still I refreshed the basket page, then when I delete the watch the strap cost still remains with no option to delete 

0 Likes
AntS
Moderator
Moderator
Options

Cheers @Members_W2iaIVH! Yep, I was able replicate it exactly on my account too using those steps.

 

I've escalated it at our end, and will let you know what I hear back. 👍

0 Likes
BandOfBrothers
Samsung Members Star ★★
Options

The same happened to me too @Robbo66 

It took a few weeks to drop off my Checkout Basket.

I got round this by not logging in at first and adding my wanted items and then logged in further down the line before checking out.


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "